Customer Support Specialist

Syntax is a leading Managed Cloud Provider seeking a Customer Support Specialist to provide exceptional customer support and technical assistance to end-users, ensuring prompt and efficient resolution of incoming inquiries, incidents, and service requests.

Requirements

• Respond to incoming service desk tickets, calls, emails, and other communication channels promptly and professionally.
• Diagnose and resolve hardware, software, network, and other technical issues faced by end-users, either remotely or on-site when necessary.
• Escalate complex issues to appropriate IT teams while ensuring proper documentation throughout the process.
• Install, configure, and update software applications and operating systems for end-users.
• Maintain accurate records of all service desk interactions through incidents and service requests.
• Assist with user onboarding and offboarding procedures, ensuring seamless access to resources and data.
• Collaborate with other IT teams to improve processes, create knowledge base articles, and enhance the overall support experience.
• Keep up-to-date with technological advancements and industry best practices to improve service delivery.

Benefits

• Competitive, above-average compensation
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• Global tourist: With us, you can also work from abroad from time to time