TECHNICAL SERVICE PLANNER

IMA Group is a global leader in the development and production of automatic machines for various industries, promoting an environmentally friendly attitude towards achieving sustainable development.

Requirements

• Prepare specialty tool sets for project and service jobs based on technical documentation.
• Inventory tools as they are returned to the plant from project and service jobs.
• Prepare tool lists for job boxes for service, project, and capital installs.
• Prepare materials for service and project jobs.
• Coordinate shipments for pre-series, series, and service requirements.
• Assemble materials for capital install jobs.
• Manage the supply base for products and materials released for production or in process.
• Participate in the physical inventory process and verification.
• Label and inventory items utilizing SAP.
• Manage shipments.
• Manage specific tool and material requirements and understand customer-specific site requirements.
• Assist supervisor and technical department with updates of service orders based on Customer Service Technician feedback as needed.
• Assist with production floor material orders.
• Monitor and update the technicians' work schedules and intervention plans.
• Update material requirements in CRM.

Benefits

• Global environment: a dynamic and innovation-driven workplace, part of a multinational and multicultural group.
• Diversity and inclusion culture: promoted through the Corporate Code of Ethics and dedicated programs.
• Continuous learning: we view learning as a strategic lever for growth and motivation.
• Wellbeing: comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan.