Resourcing Planning and Process Improvement Manager

Resourcing/Workforce Planner and Improvement Manager responsible for reporting, analysis, operational management of Call Centre, and process improvement. The role involves developing and implementing planning, scheduling, and reporting control capabilities, as well as creating new processes to ensure a consistent approach across the business.

Requirements

• Experience of working in a operational role in a Contact Centre environment
• Strong Excel skills, including Pivot Tables and V-lookups
• Good understanding and extensive experience of performance management and implementing/delivering high performance across multiple departments

Benefits

• Free tea/coffee
• Pool table
• Lounge area
• Pension
• Career progression