Contact Center Quality Assurance Analyst
Immersion Consulting, LLCPennsylvania, United States
Posted March 26, 2026
Full Time
About the Company
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience.
Job Description
The QA Analyst is responsible for evaluating customer interactions to ensure quality, consistency, and compliance with established standards, providing actionable feedback and insights to support agent performance and continuous improvement.
Requirements
- Experience in quality assurance, auditing, or contact center performance evaluation
- Strong attention to detail and analytical skills
- Clear written and verbal communication skills
