Senior Customer Success Manager - Remote within UK

Immersive One is hiring a Senior Customer Success Manager to join their Customer Experience team in the UK. The role involves managing regional customers through their lifecycle, aligning their strategic objectives with the Immersive One platform, and building relationships with cross-functional teams. The ideal candidate has proven experience in senior Customer Success, account management, or equivalent in a SaaS environment, with a strong background in Cybersecurity or Cyber Risk Management.

Requirements

• Proven experience & tenure in senior Customer Success, account management, or equivalent within a SaaS environment
• Experience in Cybersecurity or Cyber Risk Management is strongly preferred
• Exceptional planning, presentation, and written communication skills
• Experience in implementing customer solutions and client management
• Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
• Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base

Benefits

• Time off, flexible and remote working
• 25 days annual leave + 2 volunteering days and your birthday off
• Enhanced parental leave
• Mindfulness groups
• Critical illness cover
• 7% matched pension
• Private healthcare plan
• Career and learning development through the platform
• Dedicated professional development fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options
• Vibrant team culture with team events throughout the year