Data Analyst / Web Support Analyst SQL Excel

Support Analyst to join their Milton Keynes team, providing 1st and 2nd line support for the company website, connected systems and applications.

Requirements

• Providing support for internally used systems by troubleshooting and resolving issues when something goes wrong
• Supporting our customers and consumers by investigating issues identified by our Customer Experience teams.
• Being a technical translator of information between our development teams and our users
• Liaising with external service providers, as well as our customers' technical teams where necessary, in order to resolve problems
• Working with internal stakeholders to assess the impact of bugs and other incidents as well as acting to mitigate risk when we identify it
• Acting as a consultant to the business, offering perspective for internal systems and the Consumers Website.
• Driving the upskilling of our front-line support teams, as well as other Support Analysts

Benefits

• Free parking
• Beautiful surroundings including amenities