Support Analyst to join their Milton Keynes team, providing 1st and 2nd line support for the company website, connected systems and applications.
Requirements
- Providing support for internally used systems by troubleshooting and resolving issues when something goes wrong
- Supporting our customers and consumers by investigating issues identified by our Customer Experience teams.
- Being a technical translator of information between our development teams and our users
- Liaising with external service providers, as well as our customers' technical teams where necessary, in order to resolve problems
- Working with internal stakeholders to assess the impact of bugs and other incidents as well as acting to mitigate risk when we identify it
- Acting as a consultant to the business, offering perspective for internal systems and the Consumers Website.
- Driving the upskilling of our front-line support teams, as well as other Support Analysts
Benefits
- Free parking
- Beautiful surroundings including amenities