Customer Support (Level 2) - Object Storage (m/w/d)

Become part of something bigger: We’re committed to reinventing the internet and pushing technological innovation and business determination to the next level.

Requirements

• Communicate with customers through various channels (phone, chat, meetings, support cases) to understand their needs, build trust, and exceed expectations.
• Investigate and resolve Tier 2 support tasks, including issues related to S3 API errors, access, performance/latency, SDK/client behavior, and network performance.
• Collaborate with the Engineering team to drive product enhancements based on customer use and feedback (bug fixes, features, and documentation).
• Contribute to internal knowledge and process improvement by writing KB articles/runbooks, documenting product behaviors, suggesting improvements, and helping develop and maintain internal support tools.
• Participate in on-call rotations with short response times to manage critical incidents.

Benefits

• Competitive salary
• Direct engagement in your success through an enticing ESOP
• Ideal company stage with established revenues and a growing market, strong funding and a scaling team
• Collaboration with experienced, passionate, and supportive colleagues, leveraging cutting-edge technology
• Fantastic office situated in a trendy location with access to complimentary healthy brain food and a subsidized premium gym membership
• Monthly collaborative meet-up weeks featuring team events