Installation Manager

The Installation Manager is responsible for driving customer satisfaction through installer engagement, obtaining measurements for new installations, performing warranty services, and business process improvement. The Installation Manager will coordinate and leverage the resources of multiple departments under his/her direction to achieve on-time installation and 100% customer satisfaction.

Requirements

• Recruit and select personnel for installer positions
• Hold Installers accountable to established policies
• Perform analysis to accurately forecast resource needs
• Develop, implement, and measure the performance of process initiatives
• Identify, evaluate, and recommend opportunities for improving the customer experience
• Coordinate closely with established vendors
• Leverage data to monitor and recommend resource needs
• Manage and resolve cross-functional issues and challenges
• Mitigate and resolve customer escalations
• Obtain window and bathroom remodeling measurements
• Performing warranty services on completed projects
• Manage to the “big picture,

Benefits

• Medical and Dental Insurance Options
• 401k Retirement Savings Plan
• Paid Vacation and Personal Days
• State-of-the-Art Technology
• Growth-Driven, Entrepreneurial Culture
• Great Work Environment
• Stability and Backing of a 34-year-old Company with an A+ BBB Rating