Assistant Manager-Service Branch

This role is for an Assistant Manager in Service at Toyota, Lexus, Maxus, or GWM Ora. Responsibilities include supervising and improving customer-facing staff, developing and implementing digital transformation strategies, monitoring performance, and ensuring regulatory compliance. The role focuses on delivering premium customer experiences.

Requirements

• Bachelor’s degree in Business, Automotive Technology, or related disciplines.
• 3-5 years of relevant experience in automotive service management, with supervisory experience.
• Excellent customer service skills, particularly with premium clientele.
• Strong analytical skills and attention to detail for performance monitoring and reporting.
• A proactive team player with a positive attitude and leadership capabilities.
• Excellent command of written and spoken English and Chinese.