Automotive Technical Support

Our Operations Support team is looking for a Technical Support Specialist to strengthen our Toyota and Lexus dealer network across Belgium and Luxembourg. In this role, you’ll be the go-to expert for diagnosing technical issues, guiding technicians, and ensuring our dealers receive the highest level of support.

Requirements

• Provide high-quality technical assistance to Toyota and Lexus dealers, as well as internal departments.
• Respond to technical questions by phone or email within agreed timelines.
• Analyze complex issues, support technicians in their diagnostic process, and guide them toward effective solutions.
• Document and follow up on cases to enable proactive and structured support.
• Prepare and participate in technical meetings and knowledge-sharing sessions.
• Support CRC, Warranty, and workshop teams with technical expertise.
• Evaluate accessories from a technical perspective, including installation, functionality, and instructions.
• Assist with diagnostic equipment and related software, ensuring dealers can work efficiently.
• Report detailed technical issues to TME/TMC and coordinate tests with modified components.
• Manage the collection and shipment of defective parts for factory analysis.
• Coordinate Go & Study activities with customers, dealers, and technicians.
• Provide input to the training team based on field experience and contribute to targeted technical training sessions.

Benefits

• Competitive compensation package including a company car
• Benefits like meal vouchers, insurance, and more
• Opportunities for career growth and professional development in an innovative international setting
• Opportunity to work with renowned brands such as Toyota, Lexus, and BYD
• Opportunity to be part of a passionate, inclusive team with a collaborative and forward-thinking culture