Our Operations Support team is looking for a Technical Support Specialist to strengthen our Toyota and Lexus dealer network across Belgium and Luxembourg. In this role, youâll be the go-to expert for diagnosing technical issues, guiding technicians, and ensuring our dealers receive the highest level of support.
Requirements
- Provide high-quality technical assistance to Toyota and Lexus dealers, as well as internal departments.
- Respond to technical questions by phone or email within agreed timelines.
- Analyze complex issues, support technicians in their diagnostic process, and guide them toward effective solutions.
- Document and follow up on cases to enable proactive and structured support.
- Prepare and participate in technical meetings and knowledge-sharing sessions.
- Support CRC, Warranty, and workshop teams with technical expertise.
- Evaluate accessories from a technical perspective, including installation, functionality, and instructions.
- Assist with diagnostic equipment and related software, ensuring dealers can work efficiently.
- Report detailed technical issues to TME/TMC and coordinate tests with modified components.
- Manage the collection and shipment of defective parts for factory analysis.
- Coordinate Go & Study activities with customers, dealers, and technicians.
- Provide input to the training team based on field experience and contribute to targeted technical training sessions.
Benefits
- Competitive compensation package including a company car
- Benefits like meal vouchers, insurance, and more
- Opportunities for career growth and professional development in an innovative international setting
- Opportunity to work with renowned brands such as Toyota, Lexus, and BYD
- Opportunity to be part of a passionate, inclusive team with a collaborative and forward-thinking culture