Member Care Advocate (MCA) - Bilingual
Included HealthUnited States
Posted April 27, 2026
44000 - 44000 USD
Full Time
About the Company
Included Health offers comprehensive, personalized healthcare solutions to millions of people across the nation. Through an integrated approach combining virtual and in-person care, behavioral health services, primary care, and employer benefits, the company aims to improve patient outcomes, enhance quality of life, and reduce overall healthcare costs. Included Health's distinctive value proposition lies in its all-inclusive model, 24/7 support, and seamless navigation through the healthcare system.
Job Description
Member Care Advocate (MCA) role providing member-centered support in a high-volume environment, resolving core member issues, and leveraging tools and resources to deliver consistent quality.
Requirements
- Bilingual proficiency in English and Spanish
- Bachelor's degree with a minimum of 2 years of customer service or healthcare experience
- 5 years of relevant experience in healthcare or benefits navigation
- Strong familiarity with Google Workspace, Apple products, and customer relationship management (CRM) software
- Exceptional customer service skills
- Strong verbal and written communication skills
- Demonstrated ability to think critically and resolve issues
- Ability to work from a secure, distraction-free home office with reliable internet
Benefits
- Medical and Dental insurance
- 401(k) plan with 50% match
- Paid time off
- Generous parental leave
- Company-wide holidays
- Paid volunteer time
