Senior Client Success Manager
Included HealthUnited States
Posted March 31, 2026
114330 - 193232 USD
Full Time
About the Company
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation.
Job Description
The Senior Client Success Manager is a commercially focused and experienced role responsible for a large, complex client with ARR of +$100M. They will be accountable for the day-to-day activities of a client, ensuring retention, upsell, NPS and OKR targets are met.
Requirements
- 7+ years client success experience in the Benefits/Healthcare space
- Recent experience in Client Success/Account Management
- Proven Relationship Builder
- Optimistic Problem Solver
- Exceptional Communicator
- Results: Ability to work cross-functionally to deliver client contractual commitments and results
- Accountable: Take personal accountability for decisions, actions, and processes needed to support long term client relationships
- Data Driven: Analyze and interpret data deriving insights that support value delivery for clients
- Change Agent: Ability to work autonomously in a fully remote, fast paced, rapidly changing environment, with a high degree of ambiguity serving as a champion of change
Benefits
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Paid Time Off ('PTO') and Discretionary Time Off ('DTO')
- 12 weeks of 100% Paid Parental leave
- Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
- Work-From-Home reimbursement to support team collaboration home office work
