Senior Customer Support Engineer - US Time Zone

Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data. As a Senior Customer Support Engineer, your focus is to deliver post-sales support and solutions to the Incorta customer base while serving as an advocate for customer needs.

Requirements

• 8 years of total technical experience and 3-5 years of customer support experience
• 2+ years of work experience supporting analytics and BI software products
• Excellent analytical and troubleshooting skills
• Strong Experience in setting up (including clusters) and troubleshooting: Linux, Tomcat, Web logic, Zookeeper, Spark, Hilex, and Kafka
• Good Experience in Python Knowledge in RDBMS, DB modeling, and SQL
• Customer Management
• Ability to understand customer problems and provide a technical solution in a timely manner
• Ability to understand customer urgency and sensitivity of the problem
• Ability to speak confidently and communicate clearly with the customer

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship