We are a technology-led healthcare solutions provider seeking an Associate Manager - Client Service to join our team. The successful candidate will be responsible for managing client relationships, overseeing project execution, and driving business growth. As a key member of our team, you will have the opportunity to work with cutting-edge technology and contribute to the development of innovative healthcare solutions.
Requirements
- Single point of contact for account management and engagement governance
- Defines service delivery strategy and transformation roadmaps for client
- Oversees and liaises with both onsite and offshore teams to meet business requirements
- Drives the culture of the engagement across the team
- Works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models
- Works with the team to drive project execution with high quality and within timelines and budget to meet high client satisfaction
- Partners with onsite and offshore teams and provides oversight and guidance to the project team to develop the infrastructure to meet client expectations
- Plans and executes in terms of operational readiness for the engagement by assessing and evaluating short- and long-term delivery needs as well as preparing for and implementing changes to service
- Manages and mitigates engagement-level issues and risks
- Serves as the escalation point for resolution of issues of moderate/severe complexity with various stakeholders and risks
- Evaluates operational metrics, formulates and implements short-term and long-term operational plans, and leads change management with regard to operations and delivery accordingly
- Oversees implementation of mechanisms to improve operational metrics and ensures that the quality conforms with quality processes, contractual requirements, legal obligations, and policies and procedures
- Proactively oversees and manages project resources, beginning with candidate sourcing, talent management (succession and retention plans), and building a committed team
- Reviews data from internal teams on delivery/project performance, provides solutions, and implements best practices
- Monitors and guides the team to perform causal analysis (root cause analysis [RCA]) to identify the problem sources and implement remedial actions
- Sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes
- Ensures that the team follows quality systems, information and data security, client and company systems, processes, and policies, and ensures that team members complete required training
- Identifies process training needs for various requirements and takes necessary action to ensure that the team complies with the same
- Ensures documentation is set up and maintained for all stages of projects and the stakeholders involved comply with what is stated
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and professional development
