Creative Studio Operations lead

We are seeking a Lead for our Creative Studio, overseeing day-to-day operations, ensuring processes run smoothly, efficiently, and on time. The role requires a strategic thinker with excellent leadership skills and a deep understanding of creative project delivery.

Requirements

• Supervise, manage, and audit the team's work to ensure accurate delivery in line with market standards, thereby maintaining the quality of creative projects.
• Supervise and direct creative workflows, ensuring adherence to processes and continuously optimizing for efficiency and effectiveness.
• Manage the performance process, setting goals, rating performance, and addressing any performance issues through appropriate disciplinary actions.
• Supervise staff to ensure accurate time sheet recording and positive billable utilization rates.
• Responsible for project delivery including oversight of project managers, project volume assessments, team resource utilization, timeline accuracy and overall quality of deliverables.
• Work closely with clients during kick-offs to ensure deliverables, timelines and required resources are clearly defined.
• Identify potential risks and develop strategies to mitigate them.
• Anticipate client-side bottlenecks in project execution and preemptively propose solutions to clients or the production team.
• Prepare and present operational reports to clients and senior management.
• Manage projects for cost adherence and variance / deviations and revenue projections.
• Document, manage and coordinate the sharing of knowledge and the facilitation of learning within the team and all other employees to improve business practices.
• Lead, mentor, and develop team operations, fostering a collaborative and high-performance work environment.
• Stay flexible, but responsible to client and staff, when responding to increases in workload/tight deadline.

Benefits

• EQUAL OPPORTUNITY: Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity.