Operations Manager

The Operations Manager is responsible for ensuring delivery and production run smoothly, profitably, and in line with broader business goals. They translate strategy into execution, maintain and improve operational health, and drive operational planning and cross-functional alignment.

Requirements

• 5+ years in operations or delivery leadership roles
• Proven experience working across functions and aligning delivery teams with finance, sales, and production
• Strong systems thinking, with experience improving visibility, reporting, or efficiency through better processes and tooling
• Solid forecasting and planning skills across capacity, timelines, and business needs
• Experience defining, tracking, and interpreting operational KPIs
• Confidence handling escalations, both internally and in client-facing contexts