CLIENT SERVICES SPECIALIST

The Client Services Specialist provides client engagement, recovery education, and service coordination throughout the treatment stay, serving as a primary point of contact for clients and families, and ensuring services are delivered in alignment with organizational standards, policies, and client-centered care principles.

Requirements

• Serve as a primary point of contact for clients and families, addressing questions and service needs with professionalism and empathy.
• Ensure accurate communication of program information, policies, and expectations.
• Maintain confidentiality and compliance with all applicable privacy and organizational standards.
• Coordinate with clinical, medical, admissions, and operations teams to support continuity of care.
• Facilitate structured recovery education and 12-step-based groups when needed.
• Maintain an assigned client pod (caseload) and conduct regular recovery check-ins.
• Reinforce accountability, meeting participation, and program engagement.
• Escalate clinical or safety concerns to appropriate licensed staff.
• Maintain accurate and timely documentation in Salesforce and EMR.
• Assist with tracking systems, records, and audit-ready documentation.
• Support client financial responsibility processes and coordinate with Admissions and Billing as needed.
• Identify process gaps and communicate improvement opportunities to leadership.
• Participate in quality assurance activities, audits, and compliance reviews.
• Adhere to all organizational policies, procedures, and regulatory and requirements.
• Facilitate tours for Clinical Outreach and Admissions teams.
• Facilitate FMLA and Short-Term Disability processes.

Benefits

• Full-time benefits
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Tuition reimbursement