Customer Service/Dispatch Specialist Consultant

Answers Pickup calls from customers and schedules using Via software to drivers. Communicates with Service Provider; drivers; and, customers to assure maximum productivity and customer satisfaction.

Requirements

• Skill in reading and relaying information to customers, service providers and drivers.
• Ability to deliver excellent telephone customer service utilizing verbal communication skills
• Knowledge of the American Disability Act service area
• Ability to problem-solve quickly and effectively customer and driver issues verbally.