Service Desk Analyst

The Service Desk Analyst will assist County users in researching and troubleshooting incidents related to software applications, and participate in the implementation, maintenance, and modification of these applications. The analyst will also serve as a liaison between customer departments and IT staff, and assist in identifying department hardware and/or software needs.

Requirements

• Resource will not work on service desk but be assigned to a particular customer team for application support
• Must have good organization and analytical skills and be an excellent communicator both written and verbally