Service Desk Analyst

We are currently looking for passionate customer support specialists to join our growing team in a crucial part of our business. The insights you will gain from supporting and communicating with our customers will help us to improve our business and the experience for all our users.

Requirements

• High level of customer service and IT technical knowledge.
• Strong troubleshooting skills
• Great technical knowledge: Linux/HTML/XML/Operating Systems and web related products.
• Ability to operate across several computer platforms and environments
• Ability to diagnose and troubleshoot web browser and connectivity issues
• Love of customer interaction
• Experience working within a high volume telephone based SLA and KPI driven environment