Customer Success Specialist
InformaOxford, England, United Kingdom • Milton Keynes, England, United Kingdom
Posted May 26, 2026
Full Time
About the Company
Taylor & Francis is a leading academic publishing, business intelligence, knowledge, and events business.
Job Description
Taylor & Francis is looking for a Customer Success Specialist to ensure customers achieve their desired outcomes while using their products and services. The role involves providing exceptional support, building strong customer relationships, and driving customer satisfaction.
Requirements
- Previous Customer Service experience across a wide breadth of customer service tasks
- Experience of Microsoft Office, including advanced knowledge of Excel
- Advanced knowledge of SAP, Salesforce, and other CS systems
- A good standard of Education including English and Maths
Benefits
- Competitive salary
- An excellent work/life balance with a fantastic, flexible working culture
- 25 days annual leave per year plus a day off for your birthday
- 3 additional discretionary days off during the holiday season at the end of the year
- 4 paid volunteering days each year
- Company funded single cover private medical insurance
- Employee assistance programme – offering 24/7 well-being support
- Share Match – Plan that matches every share purchased with two free shares
- Pension scheme
- Life assurance, plus optical and medical care