IT Operations & Service Delivery Lead

Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place. As an IT Operations & Service Delivery Lead, you'll manage the global technology operations delivered by our Corporate Technology Services team, overseeing the IT services that underpin our entire organisation and shaping how our technology services are delivered and evolve in line with our strategic roadmap.

Requirements

• Team leadership, coaching, mentoring, and line management.
• Internal stakeholder engagement and management up to Director level.
• Managing day-to-day planning and delivery of IT services to defined SLAs and KPIs.
• Managing compliance to ITIL, ISO 9001/27001, and Cyber Essentials+ standards.
• Management reporting.
• Supplier selection, relationship, and performance management.
• Planning and governing the delivery of IT change projects and initiatives.

Benefits

• InformedACADEMYTM – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
• Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
• Hybrid working
• Private Health Care Cover
• Generous life assurance cover
• Gym Membership
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays
• Sabbatical Leave Scheme
• Enhanced Maternity Leave and Pay
• Enhanced Paternity Leave and Pay
• Company Pension Contribution
• Profit Share Scheme
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals