Technical Account Manager

The Technical Account Manager (TAM) at InfoSight Inc. will act as a trusted advisor and primary point of contact for our clients, bridging the gap between technical teams and customers. The TAM will provide strategic technical guidance, support, and training, ensuring our clients maximize the value of our products and services.

Requirements

• Prospecting: Daily use of cadences, including cold calling, emailing, and LinkedIn Sales Navigator.
• Training: Educate customers on how to use our products and services effectively to meet their needs.
• Customer Relationship Management: Build and maintain strong relationships with customers, manage renewals, and identify opportunities for upselling services.
• Product Knowledge: Understand customers' workflows, setups, and goals to help them optimize the use of InfoSight's products.
• Sales Support: Collaborate with sales teams to refine the sales process, offering technical advice on product features.
• Technical Guidance: Deliver strategic guidance to customers, helping them achieve the maximum benefit from InfoSight's offerings.
• Problem Solving: Proactively identify and address technical challenges before they become major issues.
• Training Recommendations: Suggest appropriate training for customers or provide direct training when applicable.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance