Senior Associate Consultant, EUC Support Engineer

Role Overview

The Senior Associate Consultant, EUC Support Engineer will provide L2 support to EUC environment in compliance with established IT Service management processes and meeting agreed SLAs. The role will also provide hands and feet support for all EUC devices, maintains, repairs and troubleshoots desktop/laptop OS, hardware and software packages, and provides L1 support for desktop applications.

What You Will Do

The role will involve providing technical support for EUC devices, troubleshooting issues, and maintaining hardware and software packages. The Senior Associate Consultant, EUC Support Engineer will also be responsible for providing support to users for data migrations and user profile migrations, and working with third-party vendors as required.

Why It Might Be a Fit

The ideal candidate will have 5-7 years' experience supporting EUC devices in IT Infrastructure function, good experience in troubleshooting desktop/laptop issues, and a good understanding of ITIL processes. The role offers a wide range of benefits, including income protection insurance, paid parental and volunteer leaves, and flexible working arrangements.

Requirements

• 5-7 years' experience supporting EUC devices in IT Infrastructure function
• Good experience in troubleshooting desktop/laptop issues
• Good understanding of ITIL processes
• Experience working with hardware and software vendors
• Basic knowledge of VPN, VDI and antivirus technologies
• Experience in re-imaging machines
• Good skills in patching and software deployment
• Experience in supporting corporate mobile devices
• Must have knowledge of typical desktop applications
• Should have good understanding of Microsoft Active Directory, DHCP and DNS
• Should have good understanding of user profile management

Benefits

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing