EUC Support Engineer

Role Overview

The EUC Support Engineer will provide L2 support to EUC environment in compliance with established IT Service management processes and meeting agreed SLAs. The role will also provide hands and feet support for all EUC devices, maintain, repair and troubleshoot desktop/laptop OS, hardware and software packages, and provide L1 support for desktop applications.

What You Will Do

The EUC Support Engineer will troubleshoot issues related to VPN and antivirus, desktop printer configuration and troubleshooting, provide L1 support for VDI issues, re-image machines, troubleshoot issues with software deployment, assist users with user account related issues, and perform tech bar support as per customer requirement.

Why It Might Be a Fit

The ideal candidate will have 5-7 years' experience supporting EUC devices in IT Infrastructure function, good experience in troubleshooting desktop/laptop issues, and a good understanding of ITIL processes. The candidate should also have excellent customer interfacing and vendor management skills, excellent written and verbal communication skills, and strong attention to detail and analytical and problem-solving skills.

Requirements

• 5-7 years' experience supporting EUC devices in IT Infrastructure function
• Good experience in troubleshooting desktop/laptop issues
• Good understanding of ITIL processes
• Experience in supporting Apple Devices
• Experience in providing ITIL based support for EUC environment
• Basic knowledge of VPN, VDI and antivirus technologies
• Experience in re-imaging machines
• Good skills in patching and software deployment
• Experience in supporting corporate mobile devices
• Must have knowledge of typical desktop applications
• Should have good understanding of Microsoft Active Directory, DHCP and DNS
• Should have good understanding of user profile management

Benefits

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing