IT Support Engineer-EUC 2

Role Overview

Provide technical support as point of contact for IT for the site, including end-user desktop, laptops, office IT, and network and servers. Coordinate with backend team for smart hand support.

What You Will Do

Troubleshoot and resolve technical issues with desktops, laptops, office IT, and network devices. Install software, onboard new users, and offboard departing users. Provide executive/VIP support and coordinate with external vendors.

Why It Might Be a Fit

Ideal candidate has 5+ years of IT support experience in a corporate enterprise environment, with expertise in Microsoft Windows 7 and 10, ServiceNow, and Microsoft server technologies.

Requirements

• 5+ years' experience in IT support
• In-depth knowledge of Microsoft Windows 7 and Windows 10
• Knowledge & experience with ServiceNow or similar ticketing system
• Understanding of Active Directory
• Plant environment knowledge and Experience
• Familiarity with Microsoft server technologies and their associated user management tools