IT Support Engineer - EUC L1
Avaso Technology SolutionsWarsaw, Masovian Voivodeship, Poland
Posted April 28, 2026
Full Time
About the Company
Avaso Technology Solutions delivers quality IT services, process optimization, and reliability, setting new benchmarks in IT.
Job Description
The IT Support Engineer - EUC L1 provides day to day local and remote desktop support, receives inbound calls, troubleshoots and documents steps to resolve hardware, software, and application issues. The candidate will facilitate customer resolution and engage supervisors to ensure operational consistency.
Requirements
- Bachelor's degree or equivalent in Computer Science or related field
- CompTIA A+, Microsoft Certified Professional (MCP) or better
- Minimum of 18 months' years of IT experience
- Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365
- PC hardware installation and troubleshooting, Enterprise anti-virus solutions
- Helpdesk ticketing systems
- IT Security knowhow
- Ticketing system Service Now (or equivalent)
- Mobile device management including IOS and Android devices
- Enterprise encryption solutions, Windows PC/laptop management via Active Directory
- Google Workspace experience (good to have)