Incident Manager - Glen Mills, PA
Info-WaysThornbury Township, Pennsylvania, United States
Posted September 7, 2017
Contract
About the Company
Infoways specializes in consulting, implementation and support for Infor solutions, driving innovation with emerging tech.
Job Description
We are seeking an Incident Manager to act as the escalation point for unresolved Incidents, monitor the resolution of incidents involving multiple Service Providers, and ensure it is within the SLA. The role will also involve trending of incidents, escalation of Incidents and issues to Customer, and implementation and maintenance of the ITSM platform, processes and procedures.
Requirements
- Act as the escalation point for unresolved Incidents
- Monitor the resolution of incidents involving multiple Service Providers
- Implementation and maintenance of the ITSM platform, processes and procedures
- Implementation of OLAs, trending of incidents, and process improvements
