MDM Admin
InfowaysMontreal, Quebec, Canada
Posted March 8, 2017
Full Time
About the Company
A market leader with a strong culture of inclusion, providing a supportive and inclusive environment for all individuals.
Job Description
The Firm is seeking a dynamic, seasoned IT professional to serve as MDM Admin. The role requires experience in large-scale enterprise with demanding users and experience in mobile computing technologies. The ideal candidate will have experience in automation and operational efficiencies, testing, deployment, and support of mobile products, as well as process engineering and oversight for client service delivery.
Requirements
- Evaluation, creation and implementation of automation and operational efficiencies
- Testing, deployment, and serving as final support layer for all Mobile products
- Optimization and handoff of work to level 2 offshore resources
- Process engineering and oversight for client service delivery
- Infrastructure capacity management
- Effectively partner and liaise with the Engineering team and external vendors
- Incident diagnosis, troubleshooting, escalation and communication
- Ownership of the problem management process
- Ownership of the change management process
- Operational support documentation
- Identify and implement operational efficiency initiatives
Benefits
- BGV (Bonus, Group Insurance, Vacation, etc.)