Customer Care Agent | Internship
InfraspeakPorto, Portugal
Posted April 6, 2026
Internship
About the Company
Infraspeak is a collaborative platform that unifies facilities management operations, enabling stakeholders to work together. The company is based in Porto, Portugal, and serves customers in 30+ countries.
Job Description
Customer Care Agent internship at Infraspeak, responsible for responding to customer queries, identifying customer needs, and investigating technical issues. Opportunities to learn and experience the Customer Success Team and contribute to the company's growth.
Requirements
- Eligible candidate for an IEFP Professional Internship
- Academic Background in Languages and Foreign Literatures (level 7 or higher)
- Experience in Customer Support or similar roles, especially in SaaS/B2B (preferred)
- Excellent communication and problem-solving skills with a positive tone and empathy
- Team player - you'll be interacting regularly with customers, Customer Success, Engineering and Product teams
- Adaptable, responsible and multitasker
- Good time management skills
- Fluent in Portuguese (spoken and written), English (spoken and written) and Spanish (written)
Benefits
- Flexible working hours and remote-friendly culture
- Competitive salary and perks
- Modern office with everything you need, located in central Porto
- A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field
- A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them
- Regular events to promote knowledge sharing and team engagement
