Customer Insights & Data Expert
INGBrussels, Belgium
Posted March 13, 2026
Full Time
About the Company
ING is a customer-obsessed, high-energy, and impact-driven team with a mission to make the customer voice roar across ING Belgium.
Job Description
Customer Insights & Data Expert will turn data into strategic insights, discover customer needs, and present findings to boost NPS and customer satisfaction.
Requirements
- Extremely customer-focussed
- Team player and well organized with high flexibility
- Analytical with experience in SQL and skills in SAS, Cognos, Adobe, Power BI and similar tools
Benefits
- Access to INGâs Analytics Academy & CX (PACE) training
- Opportunities to lead high-impact, visible projects
- Exposure to end-to-end bank activities across products & channels
- A front-row seat in INGâs global CX & innovation community
- Continuous learning through experimentation, mentoring, and learning-by-doing
