Customer Journey Expert - Conversion Manager for Digital Private Individual Onboarding
INGBrussels, Belgium
Posted February 3, 2026
Full Time
About the Company
ING is a global financial institution that offers a range of banking products and services.
Job Description
Join us as a Customer Journey Expert - Conversion Manager for Digital Private Individual Onboarding. As a Conversion Manager, you will analyze end-to-end onboarding funnels, identify friction points, and develop action plans to maximize conversion across ING's digital onboarding flows for private individuals.
Requirements
- Strong expertise in conversion rate optimization (CRO) and funnel analysis.
- Advanced data analytics skills and ability to create actionable dashboards.
- Understanding of IT complexities and experience with A/B testing and experimentation frameworks.
- Excellent stakeholder management and influencing skills.
- Strong communication skills and familiarity with digital banking processes.
Benefits
- Be part of a strategic transformation in digital banking.
- Work in a fast-paced, innovative environment with ambitious KPIs.
- Grow your skills in data, tech, and stakeholder leadership.
- Make a tangible impact on ING's growth strategy.