Senior Cloud Solutions Consultant (M360)

Senior Cloud Solutions Consultant (M360) role at Ingenico, a global leader in payments acceptance solutions, requiring expertise in Cloud and Microservices architecture, technical acumen, and strong client-facing skills.

Requirements

• Analysis of issues reported by Regional Organizations and proposal of solutions
• Searches dysfunction reasons and provides recommendations or corrections
• Provides daily support for terminal Estate configuration and setting
• Provides expert support to clients in setting up their terminal solutions interacting with M360
• Validates that solutions given to regions are in line with customer expectations
• Defines issue and project priorities in collaboration with R&D and project management teams
• Ensures alignment of products, solutions, and customer requirements across R&D and stakeholders
• Gathers and clarifies customer requirements for new features, change requests, and bug fixes
• Leads technical discussions and meetings between customers and R&D as needed
• Oversee Jira ticket lifecycle to ensure timely resolution and proactive follow-up
• Maintains a global perspective on ongoing support activities, aligning priorities with customer needs and business objectives
• Acts as a bridge to R&D, identifying field insights and driving product and service enhancements