Software Support Specialist
IngenicoMexico
Posted February 13, 2026
Full Time
About the Company
Ingenico is a global leader in payment acceptance and services, operating in 32 countries with over 3,000 employees. The company offers a wide range of solutions including mobile payments, e-commerce, and omnichannel retail, powered by over 40 million devices and 2,500 apps. Ingenico's advanced integrated solutions and extensive partnerships simplify the payment ecosystem, driving commerce forward with innovative services.
Job Description
As the Software Technical Support specialist at Ingenico, you will be responsible for supporting and integrating POS software solutions with customers, collaborating with cross-functional teams, and providing technical support to customers. You will work closely with the R&D team to support and manage new solutions relevant to the industry.
Requirements
- Experience in solutions, technical support, development, or QA roles
- Strong problem-solving abilities
- Excellent communication and interpersonal skills
- Demonstrated ability to collaborate effectively with customers and cross-functional internal teams
- Solid organizational skills
- Background in customer support
- Intermediate English proficiency
- Familiarity with POS systems and EMV flows
- Strong sense of teamwork and service orientation
- Results-driven with analytical and logical approach to problem resolution
