Client Services Coordinator - Temporary

Ingram Content Group is hiring a Temporary Client Services Coordinator to contribute to their Ingram IPS team in Milton Keynes. The role involves providing customer service and assistance with orders and inquiries, working in a fast-paced environment to help connect people to content across the globe.

Requirements

• Respond to orders, admin requests, enquiries, return requests, problems, and special requests from clients and customers
• Process telephone orders accurately within the in-house database
• Liaise with other departments to resolve problematic orders/accounts
• Proactively engage in dialogue with clients and customers about their businesses and requirements
• Act as an advocate for client service needs and expectations
• Provide accurate information to customers on behalf of the Publisher client
• Communicate clearly and positively with other departments and colleagues about customer and client needs and expectations
• Take responsibility for the swift resolution of queries and communicate actions back to clients and customers

Benefits

• Life Assurance
• Company Pension Scheme
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Free onsite parking
• Free Hot drinks
• Service Awards