Engagement Lead - CX (Sr. AVP)
Inizio Partners CorpJersey City, New Jersey, United States
Posted January 6, 2026
Full Time
About the Company
Inizio Partners Corp is a full‑service recruitment agency specializing in executive search, permanent placements, and contingency staffing across technology, finance, healthcare, and industrial sectors. Leveraging a founding team of industry veterans with over 25 years of global experience, the firm delivers highly personalized talent solutions that align with each client’s business strategy, culture, and growth objectives. Its differentiators include a 40% faster turnaround, 30% cost advantage over larger firms, and a 90%+ candidate profile acceptance rate, all underpinned by deep expertise in C‑suite, IT, ERP, and data‑centric roles. Inizio’s commitment to tailored service, rapid delivery, and industry breadth positions it as a trusted partner for companies seeking top talent and efficient, cost‑effective recruitment solutions.
Job Description
The Engagement Lead CX is responsible for driving CX Revenue and account growth by identifying new buying centers and opportunities in client environments. The role requires strong expertise in CCaaS solutions, excellent communication and presentation skills, and the ability to work with cross-functional teams.
Requirements
- 15 years of experience in leading and selling CX solutions
- 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments
- Experience in handling large accounts, stakeholder management, account planning
- Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage
- Basic Understanding of Voice Telephony and Data Networks
- Understanding of GenAI, LLMs, Systems Integration & deployment models
- Excellent communication & presentation skill is highly required
- Proficient in working with cross functional teams
- Ready to work in flexible time zone as per client requirement
- Effective leadership and influencing skills in the application of CX and GenAI