VP, CX Transformation (CCaaS)
Inizio Partners CorpDallas, Texas, United States
Posted January 6, 2026
Full Time
About the Company
Inizio Partners Corp is a full‑service recruitment agency specializing in executive search, permanent placements, and contingency staffing across technology, finance, healthcare, and industrial sectors. Leveraging a founding team of industry veterans with over 25 years of global experience, the firm delivers highly personalized talent solutions that align with each client’s business strategy, culture, and growth objectives. Its differentiators include a 40% faster turnaround, 30% cost advantage over larger firms, and a 90%+ candidate profile acceptance rate, all underpinned by deep expertise in C‑suite, IT, ERP, and data‑centric roles. Inizio’s commitment to tailored service, rapid delivery, and industry breadth positions it as a trusted partner for companies seeking top talent and efficient, cost‑effective recruitment solutions.
Job Description
VP, CX Transformation (CCaaS) job seeks 15 years of experience with 8 years hands-on experience in leading and selling CX solutions on an enterprise level. The ideal candidate will have expertise in CCaaS solutions like NICE, Genesys, AWS, and certifications in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI.
Requirements
- 15 years of experience
- 8 years hands-on experience in leading and selling CX solutions on an enterprise level
- Experience in handling large accounts, stakeholder management, account planning
- Experience in CX Revenue and account growth
- Build and maintain strong relationships with clients
- Be the onshore point of contact for any client escalations
- Works with offshore and internal technical teams to steer the project delivery and relationship
- Strong expertise in CCaaS solutions like NICE, Genesys, AWS
- Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI
- Basic Understanding of Voice Telephony and Data Networks
- Excellent communication & presentation skills
- Proficient in working with cross functional teams
- Ready to work in flexible time zone as per client requirement
- Effective leadership and influencing skills in the application of CX and GenAI