Call Center Operations Manager
Inktel Contact Center SolutionsFort Lauderdale, Florida, United States
Posted September 4, 2025
Full Time
About the Company
Inktel is a company that creates a world-class customer service experience with every customer.
Job Description
We are seeking an Operations Manager to lead a team of supervisors and drive world-class customer service. The successful candidate will have 3-5 years of contact center experience, strong leadership skills, and a passion for innovation and customer service.
Requirements
- 3-5 years of contact center experience (BPO experience preferred)
- Minimum of two years in a leadership/management role
- Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership
Benefits
- Medical
- Dental
- Short/Long term disability
- Life insurance
- Personal time off
- 401K plan