Call Center Specialist Representative - Full Time Remote
Inktel Contact Center SolutionsOrlando, Florida, United States
Posted February 4, 2026
Full Time
About the Company
Inktel Contact Center Solutions is a leading business‑process outsourcing provider that designs and delivers end‑to‑end call‑center and contact‑center services. Leveraging a Customer‑First operating model, the company blends skilled agents, advanced technology, and data‑driven analytics to optimize every customer interaction across sales, support, and retention. Key service areas include sales and revenue enhancement, revenue protection, multilingual support, multi‑channel engagement (email, chat, mobile, social), and seasonal peak management. Inktel’s distinctive “Passion for People” philosophy fosters a high‑performance culture that partners closely with clients to boost market share, operational efficiency, and cost savings. The firm’s commitment to personalized, technology‑enabled solutions positions it as a trusted partner for organizations seeking scalable, customer‑centric contact‑center excellence.
Job Description
Answer incoming phone calls from clients, members, subscribers, or the public, and provide customer service in a high-volume environment.
Requirements
- High school diploma or equivalent
- 1-2 years Call Center Experience
- Excellent Data Entry skills
- Must be computer literate and internet savvy
- Exceptional written communication skills
- Excellent oral communication skills
- Ability to deliver quality customer service in a high-volume environment
- Ability to advise and counsel students in a quick and efficient manner
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Empathetic and active listening
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
