Director, CAHPS Performance
Inland Empire Health PlanRancho Cucamonga, California, United States
Posted November 21, 2025
169312 - 232793.6 USD year
Full Time
About the Company
IEHP is a health plan that is committed to 'healing and inspiring the human spirit' of its members.
Job Description
IEHP is seeking a Director of CAHPS Performance to design, lead, and execute strategies to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS) performance across all of IEHP’s product lines. The Director will drive measurable improvement in member experience, Star Ratings, Health Plan Ratings and quality performance by integrating voice-of-the-member insights into enterprise strategy, operations, and provider engagement.
Requirements
- 8+ years of progressive leadership experience in health plan quality, member experience, or related roles
- Proven success in designing and implementing CAHPS/member experience improvement strategies
- Bachelor's degree in healthcare administration, public health, business, or related field from an accredited institution
- Master's degree in healthcare administration, public health, business, or related field from an accredited institution (preferred)
Benefits
- Competitive salary
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development
- Wellness programs that promote a healthy work-life balance
- Flexible Spending Account – Health Care/Childcare
- CalPERS retirement
- 457(b) option with a contribution match
- Paid life insurance for employees
- Pet care insurance