Responsible for ensuring security and safety of guests and employees of IMGR&C against fire, theft, vandalism, and illegal entry. Provides overall protection from and elimination of anything that may tend to jeopardize the welfare and security of the company assets, properties, guests/customers, and employees.
Requirements
- Ability to explain and demonstrate Hospitality Behaviors and Performance Standards
- Understands where to get the information needed to complete tasks to standard
- Can explain and demonstrate technical skills used to complete tasks to standard
- Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard
- Understands how to take ownership of problems and solve them when solutions may not be available
- Can explain how to request help from others when needed to complete task or goal
- Has complete knowledge and can tell others of IMGR&C products and services
- Provides guests with directions or other venue information
- Act upon all comments/complaints in a prompt, professional and friendly manner
- Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists
- Responds to obstacles; finds new ways to reach desired end results
- In absence of guidance, acts and takes charge to respond to guest or internal customer needs
- Responds to change by quickly applying talent and skills in a positive way to succeed
- Supports achievement of Quality Goal; “Do it right the first time.”
- Acts to protect and preserve property of IMGR&C
- Makes suggestions to improve performance
- Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)
- Approaches all activities with enthusiasm and encourages enthusiasm from others
- Chooses a positive approach in all situations
- Respects individuality of others; continues to communicate in order to work together
- Speaks positively about guests, other team members and our business in all situations on and off property
- Treats other with respect in all situations
- Serves others
- Identifies and can communicate needs of guests and others
- Takes quick action to serve others in a way that meets/exceeds their needs
- Identifies ways to improve individual or team’s service to others
- Provides service outside job responsibilities if needed to help resort succeed
- Takes ownership of guest problem(s) until it is solved
- Meets IMGR&C Appearance standards
- Professionally supports IMGR&C reputation and image in all situations, on and off property
- Attendance meets IMG&C policy for attendance
- Informs supervisor of future absence as far in advance as possible
- Provides information others need to succeed, in time for them to use it
- Shares with next shift the information needed for them to succeed
- Listens to others without interruption; acts on their feedback when possible
- Asks questions to better understand expectations of others
- Reports all guest complaints and compliments to Supervisor or Manager
- Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards
- Puts Success of team ahead of personal success
- Helps other team members succeed without being asked
- Takes action to resolve conflict between individuals
- Helps other departments achieve success
- Reports ideas to increase team success and guest satisfaction to Supervisor or Manager
- Does whatever is necessary to help department and resort success
- Contributes ideas that support progress and success at shift, team and departmental meetings
Benefits
- Competitive pay
- Benefits package
- Paid time off
- Opportunities for advancement
