Business Analyst - Payments

Innovative Systems, a worldwide leader of hi-tech data management, AML compliance, and Payment Screening solutions, is looking for a high-achieving detail-oriented Business Analyst supporting our Payments products. The analyst must be adept at guiding customer conversations, extracting meaningful insights, and reconciling conflicting user feedback while maintaining a firm understanding of how screening logic, case management, and payment-rail variations interplay. This position is ideal for someone who has strong analytical capabilities, deep payments industry knowledge, is naturally curious, and a passion for improving customer outcomes in a highly regulated domain.

Requirements

• Support end-to-end requirements gathering across multiple teams, ensuring functional and technical clarity ahead of development cycles.
• Analyze and document business processes, customer workflows, and screening requirements across various payment types.
• In partnership with account management, participate in operational reviews of product releases to evaluate usability, adoption, and performance.
• Engage directly with customers to validate requirements, gather feedback, and measure release success through data and conversations.
• Partner with Engineering, Revenue, and Operations to recommend enhancements and resolve gaps.
• Support user acceptance testing (UAT), regression testing, and readiness activities prior to deployment.
• Develop business cases, process documentation, and stakeholder communications to support roadmap initiatives.
• Translate complex payment-screening needs into well-structured requirements aligned with regulatory, operational, and customer expectations.

Benefits

• Generous time-off
• Tuition reimbursement
• Volunteer service time-off
• Charitable gift-matching
• Profit-sharing
• 401K match