Technical Support Team Lead

Technical Support Team Lead role in a fast-growing Cyber Intelligence company, responsible for managing a team, providing technical support, and working with various departments to resolve incidents and improve client products.

Requirements

• 2+ years of proven experience in managing NOC/technical support team
• 3+ years of experience with Technical Support/Technical Tiers
• Experience with Linux/Unix
• Ability to work on multiple tasks
• Experience with Dockers/Kubernetes
• Familiar with Networking: Firewalls, Basic Network protocols (OSI Model, TCP/IP)
• Flexible to cover non-standard work hours and take part in rotations on-call shifts
• Proficiency in English (spoken and written)
• Great communication skills
• Ability to travel abroad up to 25%

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance