As the Escalations Manager on the Student Success team, you'll be responsible for managing client escalations, resolving complex issues, and improving our systems to reduce future friction.
Requirements
3+ years of experience in customer service or client relations
Experience in the education industry and a startup environment is highly preferred
Highly organized and exhibits effective time management
High level of resilience, working well under pressure
Excellent verbal and written communication skills
High emotional intelligence and a client-first approach
Proven ability to collaborate with cross-functional teams
Benefits
100% coverage of health, vision, and dental benefits
Flexible Paid-time Off
Ownership - Significant Company Equity as part of a compensation package
