As the Escalations Manager, you'll be the go-to problem solver for client concerns that escalate beyond the frontline. You'll work cross-functionally with admissions consultants, tutors, and company leadership to ensure that every student and parent feels heard, valued, and supported.
Requirements
3+ years of experience in customer service or client relations, managing escalations in a high-paced environment
Experience in the education industry and a startup environment is highly preferred
Highly organized and exhibits effective time management, effective problem-solving skills with a can-do, positive attitude, and the ability to navigate complex and sensitive situations with professionalism
Benefits
100% coverage of health, vision, and dental benefits
Flexible Paid-time Off
Ownership - Significant Company Equity as part of a compensation package
Learning and Development Budget
Retirement Savings Plans - 401k with matching
Diversity and inclusion programs that promote employee resource groups
