Strategy & Operations Manager

We are looking for a driven and highly organized Strategy & Operations Manager to join our team. This is a foundational role — you will be the first person dedicated to owning process for the operations team across our business.

Requirements

• 5+ years of experience in strategy, operations, or a similar process-building role
• Demonstrated experience designing and implementing new processes for a customer-facing team
• Hands-on CRM experience — you have personally configured workflows in HubSpot or a comparable platform
• Strong written communication skills
• Comfortable using AI tools to accelerate content creation, process documentation, and problem-solving
• Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously
• Collaborative and low-ego — you will work closely with our student success managers and must earn trust quickly

Benefits

• 100% coverage of health, vision, and dental benefits
• Flexible Paid-time Off
• Learning and Development Budget
• Retirement Savings Plans - 401k with matching
• Diversity and inclusion programs that promote employee resource groups