Student Success Manager

Inspira Education Group is seeking a Student Success Manager to join their team in New York City. The role involves leading customer escalations, designing and implementing processes, and collaborating with internal teams to ensure student success. The ideal candidate has 3-7 years of experience in operations, customer success, or program management, and is comfortable working in a startup environment.

Requirements

• 3–7 years of experience leading and scaling teams in operations, customer success, or program management
• Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity
• Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus
• Hands-on experience working in a startup or high-growth marketplace business
• Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable
• Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck
• Thrive on ownership and autonomy, continuously improving processes and outcomes week over week
• Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists
• Energized by working with people and passionate about solving for both sides of a marketplace
• Collaborative, humble, and hardworking. You bring zero ego and a strong “roll-up-your-sleeves” mentality

Benefits

• Competitive compensation
• Performance upside
• Clear growth path
• Health, dental, and vision insurance
• Flexible paid time off (PTO) and paid holidays
• 401(k) with company match