Senior Financial Counselor

InStride Health is seeking a Senior Financial Counselor to serve as an internal expert on patient cost share, insurance benefit interpretation, and billing expectations. The role will provide consultative support and escalation coverage for complex or sensitive insurance and cost share questions, and proactively build training, tools, and processes to enable frontline teams to independently address patient and caregiver questions.

Requirements

• 5+ years of experience in insurance operations, patient financial services, revenue cycle management or billing, payor operations or benefits administration, or healthcare contact centers
• Strong understanding of commercial insurance benefit design and patient cost share mechanics
• Ability to interpret complex insurance and billing information and explain it clearly to patients, caregivers, and internal stakeholders
• Experience serving as a subject matter expert or escalation resource
• Excellent written and verbal communication skills, with strong customer service and de-escalation capabilities
• Proven ability to work cross-functionally and influence without formal authority

Benefits

• 401k with match
• Flexible PTO
• Paid holidays
• 4 week paid sabbatical
• 12 week paid parental leave
• Health benefits starting on your first day