System analyst – Genesys, telephony and CC

We are looking for a System analyst – Genesys, telephony and CC for our growing team! Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Requirements

• University degree or college diploma in a relevant field, or any equivalent combination of training and experience.
• At least 1 year of relevant experience in contact center solutions (CCaaS, Genesys, etc)
• Highly organized with the ability to handle multiple tasks simultaneously.
• Ability to analyze and solve complex problems effectively, work quickly and maintain a calm, methodical approach in stressful situations.
• Ability to work in a team and collaborate with different departments.
• Understanding of data and different database systems.
• Knowledge of using JIRA/Confluence to document requirements (an asset).
• Bilingualism is required for candidates located in Quebec, considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)