Associate Director (BPO/KPO)
InTalent AsiaLocation not specified
Posted January 6, 2026
Full Time
About the Company
InTalent Asia is a global HR services provider operating in more than 20 countries with headquarters in Colombo, Sri Lanka. The firm offers end‑to‑end talent solutions—including recruitment, staffing, headhunting, executive search, and staff augmentation—to help businesses build high‑performing teams. Its PEO and EOR services streamline payroll, benefits, and compliance, allowing clients to focus on core operations. With a localized, data‑driven approach and a network of experienced professionals, InTalent Asia differentiates itself by delivering customized, scalable solutions that align with each client’s strategic goals.
Job Description
We are seeking an experienced Associate Director Quality Assurance to lead large-scale QA operations for deal strategy support and order management product fulfillment (OMPF) processes.
Requirements
- Graduate/Postgraduate with 12-14 years of total experience, including 8+ years in QA/Operations leadership in BPO/KPO
- Proven experience managing 500+ FTE operations or multi-site QA teams
- Strong expertise in Order Management, Deal Management, or Contract QA processes preferred
- Proficiency in QA methodologies, SLA governance, Six Sigma concepts, and RCA
